You're stuck on the plane

From your seat, open the app and check your connection and rebooking options.

Do these, in order

1. Know the clock.Food and water within 2 hours. A chance to get off the plane by 3 hours on domestic flights (4 international), unless the pilot cites safety, security, or air traffic control.
2. Expect updates.The crew should update you every 30 minutes and keep restrooms working.
3. Rebook from your seat.If you'll miss a connection, use the app now instead of waiting for the gate.
4. Note the times.Write down when the door closed and when you got food, water, or a chance to deplane. If the rules were broken, file a DOT complaint.

What to say

• “How long have we been on the ground since the door closed?”
• “Can we get water? We're at 2 hours.”