Your schedule changed before the trip

Open the app and review the new times before you accept anything.

Do these, in order

1. Don't accept it automatically.The new itinerary is an offer. You have options.
2. Check whether it's a big change.A change of 3 or more hours (6 or more international), a different airport, an extra stop, or a lower cabin means you can take a full refund instead, even on basic economy. Paid extras you didn't get, like a seat assignment or Wi-Fi, are refundable too.
3. Ask for a better free alternative.A different flight or date may fit you better. Southwest, for example, lets you choose a flight within 14 days of your original. United lets you switch free, even on basic economy, if your flight moves more than 30 minutes. Search Google Flights
4. Recheck your connections and plans.Make sure connections still work and you still arrive in time for whatever you're traveling for.

What to say

• “This change is more than 3 hours. I'd like a refund to my card.”
• “Can you move me to flight [number] instead, at no charge?”