You missed your connection
Open the app and look for the next flight to your destination while you go through the next steps.
Get your full planPick your airline for its phone numbers, promises and what you're owedDo these, in order
- Check: one ticket or two?If both flights are on one ticket, rebooking you is the airline's job, at no charge. On separate tickets, call the second airline right away so they don't mark you a no-show.
- Rebook before you leave the plane.Use the app as soon as you land. You'll beat the line forming at the transfer desk.
- Look past the obvious route.Another hub or a nearby airport could get you to your final destination sooner. Search Google Flights
- Ask whose fault the first delay was.If the late flight was the airline's fault, the meal and hotel rules apply.Keep in mind: even if you're sure it's the airline's fault, the airline decides what caused the problem, not you. If you disagree, stay calm, keep your screenshots, and push back after your trip.
- Ask where your checked bag is going.Make sure it's rerouted to your new flight. Tip: find your checked bag claim tag, the sticker the agent gave you at check-in, to see which airport your bag is checked to. Most airline apps can track it too.
- Leaving? Tell the airline first.If you decide to drive, fly another airline, or skip a flight, ask the agent to rebook or cancel it before it leaves. If you just don't show up, the airline can cancel the rest of your trip, including your flight home, and keep the money.
What to say
- “Both flights are on one ticket. Can you rebook me on flight [number]?”
- “Was the delay on my first flight within the airline's control?”
- “Is my checked bag rerouted to my new flight?”
